Privacy Policy

Who We Are

This Privacy Policy applies to the RORO TRUCK website at rorotruck.my, the RORO TRUCK customer and driver mobile applications, and all related services (together, the “Services”).

The data controller is Simatex United Sdn Bhd (Company No. [SSM registration no.]), No. 1-1-1A, Jalan Medan Pusat Bandar 2A, Seksyen 9, 43650 Bandar Baru Bangi, Selangor, Malaysia (“we”, “us”, “our”).

We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its subsequent amendments.

Personal Data We Collect

Supplying your personal data is voluntary, but certain data is obligatory to provide the Services. Without your name, contact number, delivery address and payment details we cannot accept or fulfil a booking.

How We Collect It

• Directly from you when you register, book a bin, request a quotation, contact support or apply to become an operator.
• Automatically from your device when you use the website or app, through cookies and similar technologies.
• From our operators and drivers in the course of fulfilling your booking (for example, delivery confirmation and site photographs).
• From payment gateways and financial institutions confirming the status of a transaction.

Why We Use Your Personal Data

• To create and manage your account and verify your identity.
• To process, confirm, schedule, fulfil and track your bin bookings, deliveries and collections.
• To assign jobs to operators and share the minimum information they need to complete the delivery.
• To process payments, issue receipts and invoices, and handle refunds and disputes.
• To provide customer support and respond to your enquiries and complaints.
• To maintain safety, prevent fraud and misuse, and enforce our Terms of Service.
• To improve our Services, analyse usage and troubleshoot technical issues.
• To comply with legal, regulatory, tax, environmental and local authority requirements.
• Where you have consented, to send service updates, promotions and offers. You can opt out at any time.

Disclosure Of Your Personal Data

We do not sell your personal data. We may disclose it to the following classes of third parties, only to the extent necessary for the purposes above:

• RORO truck operators and drivers assigned to your booking — name, contact number, delivery address and site instructions.
• Licensed payment gateway providers and financial institutions processing your transaction.
• IT, hosting, cloud, analytics and communications providers supporting the website and apps.
• Licensed waste disposal and recycling facilities, and relevant authorities, where records of waste movement are required.
• Professional advisers such as auditors, accountants and lawyers.
• Government bodies, regulators, courts and law enforcement where required or permitted by law.
• A successor entity in the event of a corporate restructuring, merger or transfer of business.

Third parties acting on our behalf are contractually required to keep your data confidential and to process it only for the purpose we specify.

Transfers Outside Malaysia

Some of our service providers — for example cloud hosting and messaging platforms — may store or process data on servers located outside Malaysia. Where this happens, we take reasonable steps to ensure the recipient provides a level of protection comparable to that required under the PDPA.

Security

We apply reasonable administrative, technical and physical safeguards to protect personal data against loss, misuse, unauthorised access, alteration and disclosure. These include encrypted connections (HTTPS/TLS), restricted access on a need-to-know basis, and use of licensed payment gateways for all card and banking data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Where a personal data breach occurs that causes or is likely to cause significant harm, we will notify the Personal Data Protection Commissioner and affected individuals as required by law.

Retention

We keep personal data only for as long as it is needed for the purpose it was collected, and thereafter for as long as required to meet legal, accounting, tax and regulatory obligations — generally seven (7) years for transaction and financial records. Data no longer required is securely deleted or anonymised.

Cookies

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, measure traffic and improve performance. Strictly necessary cookies are required for the site to work. You can block or delete cookies through your browser settings, but some features may no longer function correctly.

Your Rights

Subject to the exceptions in the PDPA, you have the right to:

• Access the personal data we hold about you and request a copy;
• Correct data that is inaccurate, incomplete, misleading or out of date;
• Withdraw consent to our processing of your personal data, in whole or in part;
• Limit processing for direct marketing purposes, at any time and at no cost;
• Enquire about our disclosure of your personal data to third parties.

To exercise any of these rights, email info@simatexunited.com.my with your request and enough information for us to identify you. We may charge a prescribed fee for a data access request and will respond within the period allowed by law. Note that withdrawing consent or limiting processing may mean we can no longer provide the Services to you.

Marketing Communications

If you have opted in, we may send you booking-related offers and updates by email, SMS or WhatsApp. Every message includes a way to opt out, or you can email us at any time to unsubscribe. Transactional messages about an active booking are not marketing and will continue to be sent.

Children

Our Services are intended for persons aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it.

Third-Party Links

Our website and apps may link to third-party sites and app stores. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Changes To This Policy

We may revise this Privacy Policy from time to time. The revised version takes effect when published on this page, and the “Last updated” date above will change. Material changes will be notified through the app or by email where appropriate.

How To Contact Us

For any question, request or complaint about personal data, contact:

In the event of any inconsistency between the English and Bahasa Malaysia versions of this policy, the English version prevails.